FAQ

Frequently Asked Questions
+Do I need to change my email address?

No you can continue to use your current provider.

+How do I know which data plan I should be on if I live in rural area?

We have a variety of data plans and here is a sample

Option 1 : Super Value Light Plan (30 GB)
Ideal entry plan for families who have been on dial-up or satellite services - Is this you?

Option 2 : Light Plan (150 GB)
Ideal for families who need a bit more data and do some surfing. Is this you?

Option 3 : Standard Plan (300GB)
Our fantastic value plan for rural families and small businesses who want hassle free surfing- Is this you?

Option 4 : Advance Plan (experienced internet users) (400GB)
For our users who like to get the most out of their internet- Is this you?

We also have larger speed and/or data plans so make contact today and we can set you up

All our subscriptions get 1x fixed IP and the cost for this is built into the monthly fee 

Click here to check out the internet options on the Consumer NZ and Broadband Compare internet tool

+How to check data usage or add data bundle

Data

Check Data usage Login for WIZwireless wireless service
Login to check Rural Zone RBI data

WIZwireless request to change data plan

If you have received a message notifying you that you have used 80% of your monthly data plan and wish to upgrade your data plan, you can request this by phoning the office please or emailing us.

The new plan will be effective immediately.

If you exceed your monthly data allowance you will be billed $10 per lots of 10GB data bundle, at your usual speed for the rest of your billing month.

Schools, community groups and charitable organisations can get special data deals up to half the standard business monthly plans. These groups can also order extra data in 50 GB data bundles for just $11.50 per data bundle.

So make contact TODAY and have no more data worries!

Special Data Deals:

30GB for $15 (ie 0.50c/GB)
100GB for $25  (ie 0.25c/GB)
250GB for $50 (ie 0.20c/GB) - deal for Netflix customers

How much data does an hour of Netflix use?

Watching movies or TV shows on Netflix uses about 1 GB of data per hour for each stream of standard definition video, and up to 3 GB per hour for each stream of HD video. This can create headaches for Netflix members who have a low monthly bandwidth or data cap on their Internet service so ring to organise a better plan if it's an issue for you.


+Check your email

Mail

Login to wizbiz.net.nz webmail 
(NB Please remember only your user name is needed for a username@wizbiz.net.nz email address not the complete email address)
Login to wizbiz.co.nz or your own domain name webmail
(NB Please remember to add in your complete email address as login e.g. username@wizbiz.co.nz) 

Set up Email settings

WIZwireless Mail Servers  
POP3 (incoming) 4x4.wizbiz.net.nz
SMTP (outgoing) 4x4.wizbiz.net.nz
Account Name Syntax username and password (not full email address)
or name@yourdomain.co.nz (needs full email address)
   
Other Mail Settings  
POP3 (incoming) mail.yourdomain.co.nz
SMTP (outgoing) mail.yourdomain.co.nz

 

Email settings from web host website info

SMTP settings on mobile devices for reading and sending emails outside of our network

For wizbiz.net.nz emails change Port 25 to 587 and force the authentication. Also need to add username and password in both incoming and outgoing cells

For wizbiz.co.nz emails change the port 25 to 587 but no tick in authentication.

With domain names change port 25 to 465 and add full email in both incoming and outgoing cells

 

Other Server Info  
Primary DNS: 202.174.172.1
Secondary DNS 202.174.163.1

 

Extra Explanation on SMTP:

Simple Mail Transfer Protocol (SMTP) is an Internet standard for electronic mail (e-mail) transmission. First defined by RFC 821 in 1982, it was last updated in 2008 with the Extended SMTP additions by RFC 5321 - which is the protocol in widespread use today.

SMTP by default uses TCP port 25. The protocol for mail submission is the same, but using port 587, and SMTP connections secured by SSL, known as SMTPS, default to port 465.

While electronic mail servers and other mail transfer agents use SMTP to send and receive mail messages, user-level client mail applications typically use SMTP only for sending messages to a mail server for relaying. For receiving messages, client applications usually use either the POP3 or the IMAP.

While proprietary systems (such as Microsoft Exchange and Lotus Notes/Domino) and webmail systems (such as Hotmail, Gmail and Yahoo! Mail) use their own non-standard protocols to access mail box accounts on their own mail servers, all use SMTP when sending or receiving email from outside their own systems.

Extract taken from http://en.wikipedia.org/wiki/S...


+Check your speed and other useful links

WIZwireless local website

Check speed test using speedtest or speednet direct or Fast.com

Need more speed then contact the office to discuss your options. 

What is my IP
Support including how to connect a smartphone to a wireless network other FAQs
Links

+Change data plan or terminate subscription as moving address

Change to Data Plan or Termination of Subscription

If you wish to change your data plan then this will be activated at the start of the next billing period. 

If you wish to terminate your subscription with WIZwireless there will be a fee if it's within your contract ie 1 month or 12 months depending on contract. If you are outside of any contract period then the fee is equivalent of 1 month's subscription so it is best to ring awhile before you plan to move so we can prepare the admin for the uninstall. An installer will visit to uninstall the radio equipment if required.

+More info on Rural Zone RBI service

Standard kit may include:

  • Wi-Fi router
  • Outdoor antenna
  • Wiring that is less than 10m apart, with the jack point on the closest external wall installed on a single story dwelling

You should order "Premium Installation" service for

  • Additional cabling and/or more complex jack point location eg cabling needs to be installed behind interior walls
  • Multi-story dwelling
  • Home is built from concrete, steel or glass
  • House or roof is difficult to access, or has a pitch of more than 15 degrees
  • Additional parts or labour for the job

The installer will discuss the increased costs directly with you, and we will invoice you for the difference in costs between standard and your premium installation.

Features

  • RBI is not available in urban areas, selected zones may not be capable of the service
  • Speeds may vary due to location, network usage, capability. RBI is a "what is available best effort" service.
  • 4G service is available on our new 4G ready routers and service band available. Service is available on 700/1800/2600mhz 4G services where available. 4G LTE is capable of up to 80Mbps, expected performance is between 20-50Mbps however RBI is rated to an expected 5Mbps downstream, there are no guarantees on speeds delivered, these are best effort only.
  • Data overage invoiced after 13th of each month. Data overage $3/GB for RZ130 on 4G network and $2/GB for RZ500 on 3G network

Important things to know

50GB Off Peak data is from Midnight to 6am for those subscribers on the "old" plans until 31 Jan 2019. For new subscribers you can also have this plan for an extra $10/month

You need to keep a landline phone connection if you use (or intend to use):

  • Fax
  • EFTPOS
  • A monitored building alarm through a phone line
  • A medic alarm link through a phone line
  • The SKY remote to download SKY "pay per view" movies or games, or SKY betting. It is possible to order SKY "pay per view" movies or games by calling SKY TV 3 way calling or audio conference features 

All plans are 12 months. Early termination fee $150. Self install own your own gear one month notice please. Premium install options POA.

*Please note that there will also be travel km contribution based on mileage from office to site and back again. Mileage is $1.38/km outside Masterton town boundary. 

+Can I use mobile or landline on WIZwireless internet service

If you have a Vodafone mobile subscription and purchase a Sure Signal hardware from Vodafone Masterton then you can use your mobile on our network. No extra monthly charges.

We can transfer your land line to VoIP service with our partner 2Talk. Please get us to port your phone number before you cancel your current service or else you may lose your current phone number. Port fee $10 and monthly fees start at $11.50/month. This can be done after you have connected to our WIZwireless internet service.

+What does Line of Sight (LOS) mean?

All our network is wireless infrastructure which means it needs to be able to “see” where the wireless signal is coming from. It doesn’t like trees in the way nor large brick or corrugated iron buildings. If you are at all concerned about your LOS to one of our many radio masts, we recommend that you have a Line of Sight visit and the technician will check the LOS to a radio mast and give a recommendation e.g. we can install your radio equipment here just 100m from the house with a cable run. We have various broadband install options up to 800m

+Why do you recommend a power saving device you call a UPS ?

From experience we have found that the radio equipment is quite sensitive to power cuts and power fluctuations but you can try an installation initially without one but you will need to add an Uninterrupted Power Supply (UPS) if any technical support is due to power cuts. 

This is especially important if you use our VoIP service because if you lose power you will also lose your phone service.

Ring the office for various hardware options which can be purchased from us directly or from any computer supplier shop. Below are two units we use ourselves and fully recommend them to you

Dynamix Defender 1200VA (720W) Line Interactive UPS
NZ$269.00 inc GST 
Dynamix Defender 1600VA (960W) Line Interactive UPS
NZ$343.85 inc GST 
Approximate run time of antenna & router: 6 hours The Defender range uses Automatic Voltage Regulation(AVR) to minimize the effects of fluctuations in input voltage protecting your valuable equipment from power line disturbances. The stylish LCD, user replaceable batteries and six Australia/NZ sockets makes the Defender the complete package at this level. The Defender USB communication port is compatible with Synology NAS products. NetGuard™ UPS management software includedApproximate run time of antenna & router: 8 hours The Defender range uses Automatic Voltage Regulation(AVR) to minimize the effects of fluctuations in input voltage protecting your valuable equipment from power line disturbances. The stylish LCD, user replaceable batteries and six Australia/NZ sockets makes the Defender the complete package at this level. The Defender USB communication port is compatible with Synology NAS products. NetGuard™ UPS management software included.


+How do I set up my wireless connection on my Android smartphone or Apple device?
  1. From your home screen, tap the Apps located at the upper-right of your tablet screen.
  2. Tap on the Settings icon. ...
  3. Tap on the Wireless and networks section, tap on Wi-Fi settings.
  4. Tap on Wi-Fi: Turn on Wi-Fi.
  5. Locate your wireless network name (SSID) which will start with wizwireless (the wireless network name is located on the back of the router next to SSID. Tap on your wireless network's SSID
  6. If your wireless router requires a key or password, a prompt should appear. The password will also be on the back of the router underneath the SSID name. Type in the key/password. NOTE: Some keys/passwords are case-sensitive, make sure you use uppercase and lowercase letters appropriately.
  7. If you are successful, it should show the word Connected underneath your wireless router's SSID on the list. You should also see a status indicator icon on the bottom task bar, next to your clock.

Connect to Wi-Fi on your iPhone, iPad, or iPod touch

 Suggested help site for iphone etc

+On line sports events - Be Rugby Ready

Sport on line

Spark have launched an online streaming service called Spark Sport where you can watch some of your favourite sports Live and On Demand.

Last year Spark and TVNZ won the rights to broadcast Rugby World Cup 2019™.

Spark Sport is the only place you’ll be able to watch all 48 matches live. You will need to sign up to the Tournament Pass and download the Spark Sport app to watch.

There are a lot of ways you can stream the matches, and the key is not leaving it until the last minute to work out the best way for you.

Some games will be free to air with an hour's delay if you're not wanting to watch all games live.Click here for details

Here's what you need to do now:

  1. Connect to WIZwireless fast broadband
  2. Have you got the right set up including hardware to watch Spark Sport?
  3. Test your set up in advance – sign up to Spark Sport 30-day free trial (NB remember to suspend your account before end of trial period otherwise you will be charged $19.99/month)

Connect to WIZwireless

To stream sports, you need to be connected to the internet for the full duration of the game.  WIZwireless offers a fast-reliable broadband connection to your house with great speeds and data plans to suit.

To stream in high definition Spark Sport recommends that you need at least 15 megabits per second (Mbps), however if speeds were lower than this, the quality adjusts accordingly. If you are on RBI2 it’s already been sorted for you.

Check your speed now at WIZwireless speedtest. Use the device you plan to steam on at a time and place where you will watch the games. A more accurate result will be gained by connecting with an ethernet cable rather than over WiFi. Talk to us about your options.

Have you got the right set up including hardware to watch Spark Sport?

To watch streaming content, you will need an internet enabled device, such as smart TV’s, smart mobile devices, laptops, tablets, Chromecast and Apple TV.

You’ll also need to download the Spark Sport App from the App store on your device and log in with the details you create when you sign up.

Your home WiFi is also important to consider, WIZwireless does not control what goes on in your house, we only control getting the broadband to you via the wireless router WIZwireless supplied at the time of your install. 

For the best streaming experience, we suggest that you connect via an ethernet cable but not a HDMI cable. If you can’t and you'll be using WiFi you need to consider:

  • the age of your devices (including router). If you have had your router for more than 2 years contact the office and we can test if you need a new replacement router.
  • the location of your main router and distance from where you will watch the matches (the construction materials  your house is made of can limit signals)
  • how many of your household are using the WiFi at the same time
  • interference e.g. cordless phones, baby monitors, microwaves can cause interference, as well as other devices or networks

Testing your connection

We recommend that you sign up for the Spark Sport 30 day free trial. (NB remember to suspend your account before end of trial period otherwise you will be charged $19.99/month). Use it over your internet connection at a time and place where you will be watching the matches. Alternatively, you can do the same with YouTube videos on full screen, high definition.

How to get the Tournament Pass or Spark Sport

Go to www.sparksport.co.nz to buy your one off Tournament Pass for all the Rugby World Cup (RWC) matches live. Special pricing before 31 May 2019 of $59.99 then $79.99 until the tournament starts then it jumps to $89.

What does the Tournament Pass give me?

  • 48 games live and on demand for 30 days following the match
  • Highlight packages
  • Access to range of historic Rugby World Cup matches

You do not need to subscriber to Spark Sport in order to purchase the Tournament Pass, but if you want the ability to watch other sporting events you will need to subscribe for $19.99 per month.

If you have any other questions in regards to Tournament Pass or Spark Sport

Try out the Spark Sport Support Help Centre for all your Getting Started and RWC streaming questions.

For your WIZwireless connection questions contact our Helpdesk on 06 370 9210 or email helpdesk@wizbiz.co.nz


+Difference between 4G and fixed wireless as supplied by WIZwireless network

Difference between 4G and fixed wireless is hard to quantify in a sentence so I have tried to summarise it.

4G (Fourth generation Mobile Communications) Wireless World Research Forum defines 4G as: A network that operates on Internet technology, combines it with other applications and technologies such as Wi-Fi, 4G mobile internet works by connecting to a mobile network with a SIM card. It's the internet you connect to when you're out and about with your smartphone

Fixed broadband doesn’t utilize a cellular network like your mobile phone does. The service requires line of sight access between the subscriber and a radio repeater. Obstructions from hills or trees prohibit it being installed in some locations. It is internet between two fixed locations via a radio and a receiver. Fixed wireless relies on small stations to transfer data at high speeds, but localized. Because the stations are clustered close together, the technology is capable of delivering faster internet speeds than 4G with lower latency.

A table from the internet https://www.highspeedinternet.com/resources/fixed-wireless-vs-mobile-broadband-internet

Fixed Wireless Mobile Broadband
Specific location/range Portable
Dedicated connection Shared capacity
Low latency Higher latency
Line of sight base stations Cell phone towers