If you have received this email it is NOT from WIZwireless. It is SPAM and the sender is after your details.
DO NOT CLICK ANY OF THE LINKS!!
They are phishing for your details to see if your email is live or worse. Unfortunately there is not a lot we are able to do
about it. Assign it to the Junk mail where it belongs.
Thank you to the WIZwireless customer who sent it to us to check on its authentication.
Dear WIZwireless customer,
With recent developments around the Covid-19 pandemic, WIZwireless is changing the way we do things, to keep ourselves and the public safe.
As of Monday, 23rd of March, the WIZwireless office is closed to the public. We'll still be onsite to answer your queries and provide support, but we ask that you remain outside in order to maintain 2 metres of social distancing.
We will be limiting the amount of time we spend inside your home. If anyone in your household is self-isolating, has traveled recently or has had close contact with someone who has, please let us know.
If anyone in your household is sick, or has been within the last 14 days, please let us know.
If anyone in your house is immune compromised, please let us know.
We have strategies in place to mitigate risk, which is why we need as much information from you as you're able to provide.
There will be no more handshakes. Please don't be offended, this is a recommended safety measure in accordance with Ministry of Health guidelines.
As always, we're monitoring the network and messaging system all day, also at nights and weekends. If you have any queries about your connection, please don't hesitate to get in touch via telephone or email.
We know this is a difficult time for everyone, and we appreciate your support.
Regards
Your WIZwireless Team
ph 06 370 9210
Our mailing address is:
WIZwireless
16 Opaki Road
Masterton, Wgn 5810
New Zealand
We have a variety of data plans and here is a sample
Option 1 : Super Value Light Plan (75 GB)
Ideal entry plan for families who have been on dial-up or satellite services - Is this you?
Option 2 : Light Plan (500 GB)
Ideal for families who need a bit more data and do some surfing. Is this you?
Option 3 : Standard Plan (1000GB)
Our fantastic value plan for rural families and small businesses who want hassle free surfing- Is this you?
Option 4 : Advance Plan (experienced internet users) (Unlimited)
For our users who like to get the most out of their internet- Is this you?
We also have larger speed and/or data plans so make contact today and we can set you up
All our subscriptions get 1x fixed IP (static IP) and the cost for this is built into the monthly fee
Click here to check out the internet options on the Consumer NZ and Broadband Compare internet tool
Check Data usage Login for WIZwireless wireless service
Login to check Rural Zone RBI data
WIZwireless request to change data plan
If you have received a message notifying you that you have used 80% of your monthly data plan and wish to upgrade your data plan, you can request this by phoning the office please or emailing us.
The new plan will be effective immediately.
If you exceed your monthly data allowance you will be billed $10 per lots of 10GB data bundle, at your usual speed for the rest of your billing month.
Schools, community groups and charitable organisations can get special data deals up to half the standard business monthly plans. These groups can also order extra data in 50 GB data bundles for just $11.50 per data bundle.
So make contact TODAY and have no more data worries!
Special Data Deals:
10 GB for $8
25 GB for $15
50 GB for $20
100 GB for $25
250 GB for $50
500 GB for $80
1TB for $100 - deal for working from home or for Netflix customers
If you need more data then please request this as a custom data bundle
How much data does an hour of Netflix use?
Watching movies or TV shows on Netflix uses about 1 GB of data per hour for each stream of standard definition video, and up to 3 GB per hour for each stream of HD video. This can create headaches for Netflix members who have a low monthly bandwidth or data cap on their Internet service so ring to organise a better plan if it's an issue for you.
No you can continue to use your current provider.
Mail
Login to wizbiz.net.nz webmail
(NB Please remember only your user name is needed for a username@wizbiz.net.nz email address not the complete email address)
Login to wizbiz.co.nz or your own domain name webmail
(NB Please remember to add in your complete email address as login e.g. username@wizbiz.co.nz)
Set up Email settings
| WIZwireless Mail Servers | |
| POP3 (incoming) | 4x4.wizbiz.net.nz |
| SMTP (outgoing) | 4x4.wizbiz.net.nz |
| Account Name Syntax | username and password (not full email address) |
| or | name@yourdomain.co.nz (needs full email address) |
| Other Mail Settings | |
| POP3 (incoming) | mail.yourdomain.co.nz |
| SMTP (outgoing) | mail.yourdomain.co.nz |
Email settings from web host website info
SMTP settings on mobile devices for reading and sending emails outside of our network
For wizbiz.net.nz emails change Port 25 to 587 and force the authentication. Also need to add username and password in both incoming and outgoing cells
For wizbiz.co.nz emails change the port 25 to 587 but no tick in authentication.
With domain names change port 25 to 465 and add full email in both incoming and outgoing cells
| Other Server Info | |
| Primary DNS: | 202.174.172.1 |
| Secondary DNS | 202.174.163.1 |
Extra Explanation on SMTP:
Simple Mail Transfer Protocol (SMTP) is an Internet standard for electronic mail (e-mail) transmission. First defined by RFC 821 in 1982, it was last updated in 2008 with the Extended SMTP additions by RFC 5321 - which is the protocol in widespread use today.
SMTP by default uses TCP port 25. The protocol for mail submission is the same, but using port 587, and SMTP connections secured by SSL, known as SMTPS, default to port 465.
While electronic mail servers and other mail transfer agents use SMTP to send and receive mail messages, user-level client mail applications typically use SMTP only for sending messages to a mail server for relaying. For receiving messages, client applications usually use either the POP3 or the IMAP.
While proprietary systems (such as Microsoft Exchange and Lotus Notes/Domino) and webmail systems (such as Hotmail, Gmail and Yahoo! Mail) use their own non-standard protocols to access mail box accounts on their own mail servers, all use SMTP when sending or receiving email from outside their own systems.
Extract taken from http://en.wikipedia.org/wiki/S...
If you wish to change your data plan then this will be activated as soon as possible and usually part of the current billing period.
If you wish to terminate your subscription with WIZwireless there will be a fee if it's within your contract ie 1 month or 12 months depending on contract. If you are outside of any contract period then the fee is equivalent of 1 month's subscription so it is best to ring awhile before you plan to move so we can prepare the admin for the uninstall. An installer will visit to uninstall the radio equipment if required.
Standard kit may include:
You should order "Premium Installation" service for
The installer will discuss the increased costs directly with you, and we will invoice you for the difference in costs between standard and your premium installation.
Features
Important things to know
50GB Off Peak data is from Midnight to 6am for those subscribers on the "old" plans until 31 Jan 2019. For new subscribers you can also have this plan for an extra $10/month
You need to keep a landline phone connection if you use (or intend to use):
All plans are 12 months. Early termination fee $150. Self install own your own gear one month notice please. Premium install options POA.
*Please note that there will also be travel km contribution based on mileage from office to site and back again. Mileage is $1.38/km outside Masterton town boundary.
If you have a Vodafone mobile subscription and purchase a Sure Signal hardware from Vodafone Masterton then you can use your mobile on our network. No extra monthly charges.
We can transfer your land line to VoIP service with our partner 2Talk. Please get us to port your phone number before you cancel your current service or else you may lose your current phone number. Port fee currently $23 and monthly fees plans start at $11.50/month. This can be done after you have connected to our WIZwireless internet service.
Selected mobile models work on 2 Degrees network via our network so check with them if your mobile can do WiFi calling
All our network is wireless infrastructure which means it needs to be able to “see” where the wireless signal is coming from. It doesn’t like trees in the way nor large brick or corrugated iron buildings. If you are at all concerned about your LOS to one of our many radio masts, we recommend that you have a Line of Sight visit and the technician will check the LOS to a radio mast and give a recommendation e.g. we can install your radio equipment here just 100m from the house with a cable run. We have various broadband install options up to 800m
From experience we have found that the radio equipment is quite sensitive to power cuts and power fluctuations but you can try an installation initially without one but you will need to add an Uninterrupted Power Supply (UPS) if any technical support is due to power cuts.
This is especially important if you use a VoIP service because if you lose power you will also lose your phone service unless you have independent mobile coverage.
Ring the office to discuss various hardware options which can be purchased from any computer supplier shop. Below are two units we use ourselves.
| Dynamix Defender 1200VA (720W) Line Interactive UPS https://www.pbtech.co.nz/product/UPSDNX1200/Dynamix-UPSD1200-Defender-1200VA-720W-Line-Interac | Dynamix Defender 1600VA (960W) Line Interactive UPS https://www.pbtech.co.nz/product/UPSDNX1600/Dynamix-UPSD1600-Defender-1600VA-960W-Line-Interac | |
| Please only connect the radio antenna & router to the UPS. This will give you up to 6 hours depending on devices attached and number of previous outages. NB: The effectiveness of the UPS will degrade over time. | Please only connect the radio antenna & router to the UPS. This will give you up to 8 hours depending on devices attached and number of previous outages.
NB: The effectiveness of the UPS will degrade over time. |
Connect to Wi-Fi on your iPhone, iPad, or iPod touch
Sport on line
Spark have launched an online streaming service called Spark Sport where you can watch some of your favourite sports Live and On Demand.
For some events Spark Sport is the only place you’ll be able to watch all matches live. You will need to sign up to the Tournament Pass and download the Spark Sport app to watch.
There are a lot of ways you can stream the matches, and the key is not leaving it until the last minute to work out the best way for you.
Some games will be free to air with an hour's delay if you're not wanting to watch all games live.Click here for details
Here's what you need to do now:
Connect to WIZwireless
To stream sports, you need to be connected to the internet for the full duration of the game. WIZwireless offers a fast-reliable broadband connection to your house with great speeds and data plans to suit.
To stream in high definition Spark Sport recommends that you need at least 15 megabits per second (Mbps), however if speeds were lower than this, the quality adjusts accordingly. If you are on RBI2 it’s already been sorted for you.
Check your speed now at WIZwireless speedtest. Use the device you plan to steam on at a time and place where you will watch the games. A more accurate result will be gained by connecting with an ethernet cable rather than over WiFi. Talk to us about your options.
Have you got the right set up including hardware to watch Spark Sport?
To watch streaming content, you will need an internet enabled device, such as smart TV’s, smart mobile devices, laptops, tablets, Chromecast and Apple TV.
You’ll also need to download the Spark Sport App from the App store on your device and log in with the details you create when you sign up.
Your home WiFi is also important to consider, WIZwireless does not control what goes on in your house, we only control getting the broadband to you via the wireless router WIZwireless supplied at the time of your install.
For the best streaming experience, we suggest that you connect via an ethernet cable but not a HDMI cable. If you can’t and you'll be using WiFi you need to consider:
Testing your connection
We recommend that you sign up for the Spark Sport 30 day free trial. (NB remember to suspend your account before end of trial period otherwise you will be charged $19.99/month). Use it over your internet connection at a time and place where you will be watching the matches. Alternatively, you can do the same with YouTube videos on full screen, high definition.
How to get the Tournament Pass or Spark Sport
Go to www.sparksport.co.nz to buy your one off Tournament Pass to matches live.
You do not need to subscriber to Spark Sport in order to purchase the Tournament Pass, but if you want the ability to watch other sporting events you will need to subscribe for $19.99 per month.
If you have any other questions in regards to Tournament Pass or Spark Sport
Try out the Spark Sport Support Help Centre for all your Getting Started streaming questions.
For your WIZwireless connection questions contact our Helpdesk on 06 370 9210 or email helpdesk@wizbiz.co.nz
Difference between 4G and fixed wireless is hard to quantify in a sentence so I have tried to summarise it.
4G (Fourth generation Mobile Communications) Wireless World Research Forum defines 4G as: A network that operates on Internet technology, combines it with other applications and technologies such as Wi-Fi, 4G mobile internet works by connecting to a mobile network with a SIM card. It's the internet you connect to when you're out and about with your smartphone
Fixed broadband doesn’t utilize a cellular network like your mobile phone does. The service requires line of sight access between the subscriber and a radio repeater. Obstructions from hills or trees prohibit it being installed in some locations. It is internet between two fixed locations via a radio and a receiver. Fixed wireless relies on small stations to transfer data at high speeds, but localized. Because the stations are clustered close together, the technology is capable of delivering faster internet speeds than 4G with lower latency.
A table from the internet https://www.highspeedinternet.com/resources/fixed-wireless-vs-mobile-broadband-internet
| Fixed Wireless | Mobile Broadband |
| Specific location/range | Portable |
| Dedicated connection | Shared capacity |
| Low latency | Higher latency |
| Line of sight base stations | Cell phone towers |
