FAQs

Technical

Help! My internet isn’t working!

Please follow the steps in our troubleshooting guide as this will often get you back online.  If this doesn’t resolve your issue, please give us a call on 06 370 9210 and we’ll investigate further. We can’t fix what we don’t know about!

I need help and your office is closed

Our office hours are 08.30 – 16.30, Monday to Friday, but we’re still available outside of those hours. We have a technician monitoring email and voicemail on weekends and public holidays. Contact us, or give us a call and leave a message.

How do I change the wifi password on my router?

WiZwireless manages WIZ supplied routers – drop us a line and we can do it for you, in a matter of minutes or we can give you full access to the router.

Data usage

How much data have I used?

Log into the WIZwireless Portal to check your current data usage. Emails are sent at 80% and 100% of your monthly allowance (excludes unlimited plans, to which a Fair Use Policy applies)

When does my plan roll over?

Most of our Data Plans run from the 23rd of one month until the 22nd of the next, but in some cases it may be on the anniversary of your first invoice date.

What happens if I use all my data?

You will still have connectivity, but your internet traffic will flow at a reduced rate. You’ll still be able to send and receive emails and voice calls, but video streaming services may be affected. You can top up using the WIZwireless Portal.

Billing and accounts

How do I receive my invoices?

Invoices are delivered by email and will be sent to the billing email you provided to us at signup. Please get in touch with us if that email address is incorrect or has changed.

What are my payment options?

We offer a variety of options – Automatic Payment, Direct Debit, Credit Card Authority, Internet Banking or Farmlands. You can also pay online in the WIZwireless Portal.

What happens if I’m late with my payment?

Overdue accounts will be managed as per WIZwireless procedures. Your service may be slowed down, or suspended. Overdue amounts are required to be paid in full before normal service is resumed. You can pay directly by Internet Banking, Credit or Debit Card through the WIZwireless Portal.

When do I need to pay by?

Payments are due within 7 days of the invoice being issued. Please don’t hesitate to reach out if you’re having difficulty paying your bill.

Can I change my plan?

Absolutely. You can do this yourself through the WIZwireless Portal or by getting in touch with the office.